15-Day Money Back Hassle Free Guarantee 

    1. All returns are subject to approval and require an RMA# (Return Merchandise Authorization).
    2. Returned merchandise must be in new, unused and resalable condition with all original
     boxing,warranty materials and accessories.
    3. Returns must be requested within 15 days of purchase.
    4. Non-defective returned merchandise is subject to a 15% re-stocking charge ($4.50 minimum).

merchandise that is not eligible for return:

    1.  Merchandise that has been used, altered (i.e. engraved, sized, etc.) or damaged by the 
    customer.
    2.  Merchandise requiring repair after 15 days of purchase. (Warranty service is provided by the 
    manufacturer)
    3.  Specials, close-outs or discontinued merchandise.

shipping & standard procdures:

    1.  Shipping is not refundable under any condition. Customer is responsible for all shipping and 
    handling charges associated with a return. Refund credit will be issued for merchandise only.
    2.  Free Shipping items or Discounted Shipping items will have the original outbound shipping cost deducted 
    from the return credit.

Merchandise returned that does not adhere to the above conditions or without original packaging and paperwork is not eligible for return credit. Customers will be responsible for the shipping cost(s) of returning the merchandise to them.

Refund credit will be issued only to the card used in the original transaction. No cash reimbursements will be made. In the case of a money order or a personal/business check mailed-in with the order, our company check will be sent by postal mail.

Exchanges for equal or greater value merchandise will be considered but shipping charges +  restocking fees will apply.

replacement policy for defective products

We ship every thing new, but if somehow there is a problem with the product, we will happily replace it with a brand new one. We will also send you a prepaid label to send the defective items back to us. But if you want to return the product and not replace it, then the shipping charges  that were incurred +  restocking fees will be deducted from your credit.

how to return a product

In the unlikely event you are required to return a product to iPocketWatches.com follow these instructions:

1. Contact us to receive a RMA (Return Merchandise Authorization) number. An RMA is required to process a return. Returns without authorization are subject to refusal .
2. Carefully repackage the product in the manufacturer's original packaging, making sure to include all parts and paperwork. Missing paperwork or parts will result in extra charge. You may be required to place the manufacturer's box in a sturdier, shipping quality box.
3. Return the product via UPS or other insured shipping provider. It is recommended that you insure the package and obtain a tracking number as iPocketWatches.com is not responsible for loss or damage to merchandise that is being returned. Please insure the package for your purchase price.
4. Place a shipping label on the box and return the product to the address given below. Please remember to include your RMA number on the shipping label. Do not write directly on the manufacturer's box- please use a shipping label so that the box may be reused. A box replacement charge will apply if the box is written upon.
5) Ship the Package to the following Address

iPocketWatches.com
623 S Westford St
Anaheim, CA 92807

If you have any questions about returning a product, please contact us.

request a RMA

To request a RMA# using email click on the link below or call us toll free at 1-866-211-3111 9AM to 5PM Pacific Standard Time.

Use this link to email us your return request.

Please include the following information so that we can identify the transaction:

Name under which it was purchased:
Order Number:
Date of the transaction:
Stock number of the item you wish to return:
Reason why you want to return it: