Shipping

How long will it take for my order to ship if I place it today?

Your Lighter is shipped with in 1 - 2 business days after you place the order. Once Shipped it takes 2 -4 business days for the lighter to be delivered.

How can I track status of my order? Has it been shipped yet?

We email you the tracking number once we ship your item.You can also track your order by clicking on the following link  Link .

I have recieved a  tracking number for my package, but the tracking has not updated after it was shipped. What is going on?

Shipping carriers occasionally fails to scan the package upon arrival. The package is on its way. If you do not recieve it within 3-4 business days, however, then please let us know.

If I order an item today with express mail shipping, will I recieve it tomorrow?

Orders are usually processed the next business day. Thus, most likely, the order will be received in two business days from the time of order.

Do ship to Canada or anywhere outside of the USA?

We are unable to ship outside of the USA. We appologize for the inconvinience.

What method do you use to ship lighters?

Due to FAA regulations, lighters must be shipped via ground parcel services. Express shipping is not available.

Other Questions

I am having trouble ordering online. Is there any other way I can place the order?

Yes. You can call us at our toll free number 1-866-211-3111to place the order
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How do I find a specific item online that I want to buy?

You can search for an item using the keyword search box located on almost every page of our store. Type a phrase such as lighters, brand, or item number, and then press your enter key or click the "Search" button located beside the search box. When you find an item that you want to purchase, click the image or name of the item to view its detail page. Here you will find more information about the item, including availability. If you would like to order the item, click "Add to Cart" and continue shopping.

What payment options are available?

We accept all major credit cards (Visa, Master Card, American Express and Discover).

I Received a damaged or defective item.

Please email us with your order number, name, address and details on the item you received damaged or defective. We will instruct you on how to proceed with correcting your order. If you would like a replacement sent to you and the requested item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but will be credited for the return once we receive it in our fulfillment center. We will assist you in returning the original shipment for a full refund.

Discount

Was the discount/coupon applied to my order?

You can review the status and details of your current order by clicking Order Tracker. You will be able to review the order status, billing/shipping addresses, item detail, order total, payment information and any discounts applied to your order.

How do I use a coupon online?

Prior to using a coupon, please review the coupon restrictions: expiration date, value of the coupon, minimum purchase requirement, and any merchandise exclusions. During the check-out process at step 2, there will be an area to enter the Coupon Code. At this point, please enter your coupon code/offer number. If the coupon code is invalid the following message will be displayed: "Sorry, we were unable to validate the Coupon Code you entered." Otherwise, your code will be accepted and processed.